You will need to book an appointment; call us on 01962 678199. Appointment slots last 1 hour for up to 2 people, this allows us to offer our customers a bespoke costume service, assisted by our knowledgeable team. If you are hiring on behalf of a group or production and require more time please let us know when booking your appointment.
No, you can collect or return costumes any time during our opening hours.
We are open 9am - 5:30pm both Monday and Friday. On Tuesday, Wednesday and Thursday we open 10am – 6pm. We are closed for lunch 1 – 1:30pm daily. Please check our website for seasonal or unexpected closures.
Unfortunately not, this is not a service we are currently able to offer our customers. You will need to collect your costumes from our location in Winchester. However, it is possible to send costumes back to us via a courier or by recorded post, on the agreed return date on your booking form.
Costume prices vary depending on what you choose; the average cost of an outfit is £35.00 plus VAT for a minimum hire period of seven days. Individual items can also be hired separately, with a minimum spend of £10.00. Costumes can be hired for longer than seven days; after the first week the rate reduces to 50%. Third and subsequent weeks are charged at 25%.
Full payment of the hire charge must be made on the date of collection, with a holding deposit left when reserving a costume. Payments can be made by cash and card - we accept all major credit cards except American Express.
In addition to the hire charge, customers are required to pay a holding deposit of £50 for a single outfit. For larger orders we take £25.00 per outfit. Your deposit may be affected if costumes are lost, returned late, or damaged. For More information about deposits, see our terms and conditions.
Orders can be cancelled with a full deposit refund up to 2 working days before the agreed collection date. Cancellations made after this will be subject to a charge of 50% of your deposit.
We offer either a 10% educational discount for schools, colleges, universities and students, or a 10% bulk hire discount for 10 complete costumes or more for groups and organisations.
We are unable to offer made to order costumes, however we can recommend local makers. We do offer alterations and where possible can adapt costumes for an additional fee. Please allow 7 days for this service.
Customers are not allowed to make any alterations to costumes, unless by prior arrangement with Wardrobe staff and they are undertaken by an experienced seamstress. Any unauthorised alterations shall be treated as damage and subject to additional charges.
The Talking Boxes are our educational loans boxes. They can be used in the classroom as a teaching resource to bring History to life, as well as by community groups for reminiscence and project work. For more information see our educational loans boxes pages.
Hampshire Wardrobe is no longer run by Hampshire County Council. We are part of Hampshire Cultural Trust; an independent charity created in November 2014 who operate and fund Hampshire’s arts and museums. For more information about Hampshire Cultural Trust’s museums, art centres and collections click here.